At Harvey World Travel SA, the word “Legacy” is in our DNA. It defines many years of integrity and commitment in an industry that has undergone whirlwind changes in the last decade. It also frames our perspective on building entrepreneurial success stories, with travel franchisees growing and becoming successful business owners. There are so many ways that we invest in our partners. Some of them will say it’s our personalised approach to their unique challenges, while others are sure it’s the purchasing power and influence that our brand association brings to their small business. For us at Harvey World Travel, it’s about a potent mix of Proven Solutions, Established Relationships and Innovative Technology that ensures our franchisees are successful.
Let’s unpack the nuts and bolts behind the brand – as we delve into the technology that enables exceptional customer experiences, while streamlining your operations.
Communication is the key to traveller peace of mind.
Making sure that our Harvey World traveller has accurate and real time information relating to their travel plans is non-negotiable. The fastest way to do this is through mobile technology. The “Check My Trip” application is an easy way for travellers to stay up to date. This means that travellers can view itineraries and change their plans on the go. They check in for flights, receive flight delay updates, gate changes, and cancellation notifications as they happen on the move. A happy traveller makes for a happy customer, which makes for a happy Franchisee.
Online booking meets your customer anywhere, any time:
Online booking technology transformed the travel industry. It ticked the boxes in terms of accuracy, accountability, compliance and cost reduction for so many businesses. The Harvey World Travel online booking tools ensure that travellers are compliant with highlighted price buttons, complemented by policy violation icons and text. Once they have made their reservation, and approval processes have been incorporated, the booking and ticketing process is fully automated. This technology means travel arrangements can be made 24/7, regardless of the booker’s location. Today’s online booking tools deliver a truly personalised experience, and only the most relevant, in-policy, and best-priced travel options are shown during the booking search. In addition, significant savings are unlocked using this technology. Obviously, a high adoption rate improves the return on investment, and full training and implementation support are vital. Franchisees are supported by Harvey World Travel to ensure they are equipped to support their customers in this way.
Accurate travel data is a powerful management tool
Customers demand accurate and relevant travel data. It enables them to manage performance, from the point of purchase to final payment, to reduce unnecessary costs and increase their travel program compliance.
Harvey World Travel provides technology that gives Franchisees the right tools to deliver on this requirement for their customers. Using these, customers get to manage important indicators like traveller behaviour, travel expenses, booking trends, and employee satisfaction. A Harvey World Franchisee empowers their customers to make proactive, rather than reactive, decisions about their travel program.
Content is king
Harvey World Travel offer access to fares from hundreds of airlines. It sources fares through direct integrations and directly from suppliers, and the technology automates low-fare comparisons at the point of sale. The Harvey World legacy includes well established relationships across the travel industry. We offer our Franchisees access to discounts to supplement already negotiated fares, so there are no savings gaps for your customers. Content is enriched through New Distribution Capability (NDC), which means the Franchisee has access to airline information, such as more baggage options, special services and seat selection in real time in one place.
In summary
Many small businesses have limited access to technology, especially when it comes to booking systems and an increasingly digital world. Harvey World Travel SA supports Franchisees with access to an established and innovative technology infrastructure – something that is usually only accessible to large companies. We are firmly committed to helping travel entrepreneurs build their own meaningful legacies in the travel sector